Our Story
Susquehanna Property Management was founded by brother-sister team Rob Bollack and Lauren Marchitelli, two Maryland natives who built their careers helping people buy, sell, and care for their homes.
For years, Rob managed his own investment properties while running The Bollack Team and co-owning Maryland Home Renovations, a licensed contracting company. But the inspiration for starting Susquehanna Property Management came from something deeply personal.
Around 2022, Rob’s family discovered that his grandfather, a hardworking man who spent his life in construction, was being defrauded by his property manager. Rent payments were being stolen, and false maintenance costs were being charged. The experience was devastating and eye-opening, showing just how vulnerable property owners can be when honesty and oversight are missing.
Determined to do better, Rob and Lauren founded Susquehanna Property Management with a simple mission: to bring integrity, transparency, and professionalism back to property management.
Today, they combine their backgrounds in real estate, construction, and marketing to deliver a one-stop solution for landlords. From expert market advice and tenant placement to trusted repairs and maintenance, every property is managed with care and accountability.
At the heart of it all is a guiding philosophy:
“If we wouldn’t live in it, we wouldn’t manage it.”
Built on family values and local roots, Susquehanna Property Management continues to grow organically, one trusted relationship at a time.
Rob Bollack
Partner & Property Manager
Rob Bollack offers the expertise, representation, and support to make the home-selling process successful and stress-free.
Rob Bollack is a licensed Realtor, licensed Contractor, and certified Property Manager who draws on years of experience in professional sales, marketing, and client transaction management. Rob is the founder of The Bollack Team, and co-founder of both Maryland Home Renovations & Susquehanna Property Management. He & his team offer a personalized approach to real estate through an array of highly effective strategies for helping his clients both buy, sell, and lease their homes. Through diligent marketing and a hands-on approach, he has become a multi-million dollar producer who is consistently ranked in the top 5% of Realtors in Maryland. Previously, Rob was a top–producing home remodeling consultant at a Fortune 100 company and a sales manager with more than 50 direct reports at a Fortune 50 company. He also serves on the Board of Directors of his local HOA, where he assists in managing his community’s financials & concerns. A lifetime resident of Maryland, Rob lives in Bel Air with his wife, Stephanie, their two children, Carter and Remington, and their 9 year old pup, Lucy. When he isn’t spending time with his family or clients, you will find him enjoying a craft beer, hiking, camping, cheering on the Ravens, and trying to improve his golf game.
Lauren Marchitelli
Partner & Property Manager
Lauren Marchitelli has been in sales and marketing for more than 14 years with a focus on customer service, sales, and contract negotiation.
Lauren left her corporate job at a Fortune 500 company in 2021 to join her brother Rob Bollack and The Bollack Team of Cummings & Co. Realtors, and she has never looked back. She loves working hard to help clients buy and sell their homes and specializes in first-time homebuyers and investment properties. She grew up in Harford County, currently lives in Forest Hill, and serves much of the Baltimore Metropolitan Area, including Baltimore City & County, as well as Cecil, Harford, Anne Arundel, and Howard Counties. Lauren is also a licensed agent in Pennsylvania. As a Realtor, Lauren is customer-focused and works hard to make all of her clients feel like they are her only clients. Beyond real estate, Lauren is co-owner of Susquehanna Property Management LLC, where she handles all aspects of property management, including marketing, tenant placement, background screening, and licensing. When not working, Lauren loves to spend time with her husband, who is unfortunately a Steelers fan, and two young children or can be found reading a good book.